Two reviewers have requested incompatible changes and the project needs one authorized direction before editing continues.
The useful bits
- Conflicting comments with references
- Impact of each option
- The response should choose an option, define an alternative or explicitly assign the decision.
Before you write
Use this example when two reviewers have requested incompatible changes and the project needs one authorized direction before editing continues. Gather the details below so the recipient can act without asking you to reconstruct the situation.
- Conflicting comments with references
- Impact of each option
- Named decision owner
An email you can adapt
The subject “Direction needed on [review conflict]” identifies the request. Replace each bracketed field with a checked detail and remove any sentence that does not describe your situation.
Subject: Direction needed on [review conflict] Hi [name], The review of [item] contains two conflicting requests: [option A] from [reviewer] and [option B] from [reviewer]. Applying both would cause [specific conflict]. Could you choose the direction or identify who should decide? We have paused only the affected edit and can continue [unaffected work]. Please respond by [date] if possible, or tell us when a decision will be available. Best, [sender]
Check the boundary
Present the actual conflict without attributing motives or making one reviewer appear unreasonable.
What a useful reply should settle
The response should choose an option, define an alternative or explicitly assign the decision.
Tell both reviewers the agreed direction and retain the decision beside the relevant document version.
About this guide
Prepared with AI assistance for the BITTU Mail editorial library. Check important details against your original messages and current account settings. Product access depends on your role, plan and provisioning state. Provider interfaces and requirements can change.
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