Your agreement and account
BITTU Mail is a BITTU ICLOUD LLC service. Use accurate account and billing information, keep credentials private and use the service only for domains and identities you are entitled to manage. Business administrators are responsible for authorizing their staff and keeping domain ownership current. Do not share passwords or one-time security codes with support.
Plans, limits and renewals
Your selected offer and checkout state the storage, mailbox seats, term, total charge and renewal price. Monthly equivalent pricing on a multi-month plan is billed for the full selected term. Free personal mailboxes include 500 MB. Storage is a hard quota; delivery or uploads may stop when it is full. Introductory prices do not imply the same renewal price. Taxes and payment currency are shown at checkout.
Acceptable use and enforcement
Do not send unsolicited bulk mail, impersonate others, distribute malware, phish, infringe rights or use the service unlawfully. We may restrict abusive sending, suspend affected access or investigate a credible security issue. Authorized administrators can manage business accounts within their workspace. Contact support to challenge an incorrect restriction.
Features and service limitations
Mail delivery depends on recipient systems, DNS, network conditions and sender reputation. Inbox placement cannot be guaranteed. AI can make mistakes and needs human review. An undo-send window delays dispatch; it cannot reliably remove a message already delivered to an external server. Read receipts and open tracking, where enabled, depend on recipient settings and do not prove a person read a message. Advanced features are available only when released and enabled for your account.
Payments, cancellation and refunds
Manage your available plan, renewal and invoice controls from Billing after signing in. A successful one-time payment is not by itself permission for recurring debits. Cancellation stops future renewal according to the applicable subscription or payment mandate. Contact support for a disputed charge or an unavailable cancellation control. See the mail cancellation and refund notice; mandatory consumer rights are unaffected.
Support and legal notices
Support tickets can be submitted at any time; human replies depend on team availability. A chatbot response or ticket receipt does not mean a human agent has joined. Send legal notices to legal@bittuicloud.com. The company's published legal page explains verification and requests. We do not claim government affiliation or provide legal representation.
Contact & company details
Privacy and legal: legal@bittuicloud.com. Mail account and payment support: support@bittuicloud.com. Company details and official verification: bittuicloud.com/legal.