Request Clarification on an Assignment’s Acceptance Criteria
A practical guide to clarifying an assignment’s scope, format, and deadline, with an editable email template and steps to confirm the agreed acceptance criteria.
5 minute readTHE MAIL BLOG / POWERED BY BITTU ICLOUDGood email.
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Moving Mail Filters Between Apps: Make an Inventory First
Learn to document your current mail filters, check which rules your new app supports, and test recreated rules safely before relying on them.
5 minute read
Use AI to draft a status update from verified email notes
A practical workflow for turning confirmed email notes into a concise status update while keeping tentative work, approvals, owners and dates accurately labeled.
5 minute read
Remove duplicate attachment copies without losing email context
A careful, message-by-message workflow for identifying repeated attachments, keeping the version that matters, and preserving useful email context.
5 minute read
How to Read a Message With Several Attachments
A practical method for matching each attachment to the message, choosing the file you need, and keeping email text separate from attached documents.
5 minute read
Keep Contact Addresses Useful After a Department Restructure
A practical decision process for keeping, redirecting, or retiring department email addresses after a restructure, with steps to document and verify the change.
5 minute read
Recognize a Message That Tries to Make You Act Before Thinking
Learn to spot pressure tactics in messages, verify requests independently, and avoid rushed sign-ins, payments, or disclosures without assuming every urgent message is fraudulent.
5 minute read
A Mail Alias Is Not Always a Separate Delivery Destination
Learn how aliases differ from mailboxes, how to find their configured destination, and what a bounce can—and cannot—tell you.
5 minute readA Short Editing Pass for Clearer, More Readable Email
A practical email editing pass for removing repetition, clarifying references, separating topics, and verifying names and dates without cutting context the recipient needs.
6 minute read
Separate Team Calendar Deadlines From Scheduled Meetings
A practical guide to deciding which team dates belong on a shared calendar as deadlines, what context to include, and how to make clear that no meeting attendance is expected.
5 minute readHow to Ask Before Sharing Someone’s Email Address With a New Contact
Learn how to request permission before sharing someone’s email address, offer an introduction instead, and follow up when the answer is unclear.
5 minute read
Ask a customer to choose between two supportable next steps
A practical workflow for offering customers two viable next steps, explaining the trade-offs, and keeping the decision open until they choose.
5 minute readFollow your curiosity.
Practical knowledge, organised around your working day.
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