A delivery contains a mismatch between the package contents and the accompanying item record.
The useful bits
- Delivery and order references
- Specific packing-list discrepancy
- The supplier should identify the correct package record and explain the specific discrepancy.
Before you write
Use this example when a delivery contains a mismatch between the package contents and the accompanying item record. Gather the details below so the recipient can act without asking you to reconstruct the situation.
- Delivery and order references
- Specific packing-list discrepancy
- Receiving contact and evidence route
An email you can adapt
The subject “Packing-list correction for [delivery]” identifies the request. Replace each bracketed field with a checked detail and remove any sentence that does not describe your situation.
Subject: Packing-list correction for [delivery] Hi [name], Our receiving check for [delivery] found [specific mismatch] against packing list [reference]. Please review the item record and provide a corrected list or explain the discrepancy. We have recorded the observed contents at [approved location] and have not assumed the cause. If the original list relates to a different package, please identify the correct reference so the receiving team can reconcile the delivery accurately. Best, [sender]
Check the boundary
Keep the observed contents distinct from assumptions about loss, omission or responsibility.
What a useful reply should settle
The supplier should identify the correct package record and explain the specific discrepancy.
Reconcile the checked list with receiving records before closing the delivery issue.
About this guide
Prepared with AI assistance for the BITTU Mail editorial library. Check important details against your original messages and current account settings. Product access depends on your role, plan and provisioning state. Provider interfaces and requirements can change.
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